Housing Operations Manager Analyst

FLSA: Exempt

Salary: $63,000 annually

Summary: Under general supervision of the Director of Housing Operations, this position is responsible for performing analytical, professional, and administrative work as it pertains to Public Housing, Low-Income Housing Tax Credit (LIHTC) , Section 8 Project based and Housing and Urban Development (HUD) multifamily operations.

Essential Job Functions: The following duties ARE NOT intended to serve as a comprehensive list of all duties performed by all employees in this classification. Shown are duties intended to provide a representative summary of the major duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties.

• Analyzes property budget performance, property conditions, operating procedures; and work flow processes.
• Analyzes, verifies and validates data gathered, develops information and considers available solutions or alternate methods of proceeding.
• Analyzes business or operating procedures to devise most efficient methods of accomplishing work: Plans study of work problems and procedures, such as communications, information flow, inventory control, or cost analysis.
• Organizes and documents findings of studies and prepares recommendations for new processes, systems, procedures or organizational changes. Creates standard operating procedures and trains personnel in application.
• Conducts operational effectiveness reviews to ensure functional or project processes are applied and functioning as designed.
• Assists with the development or updating of functional or operational manuals outlining established methods of performing work in accordance with organizational policy.
• Presents findings and recommendations to Director of Housing Operations and other directors to include providing proposals for implementation of recommendations.
• Coordinates the development of system implementation for new or revised administrative systems, including documentation and analysis of input/output requirements, procedural flow between departments, operational audits and organizational structures.
• Analyzes the adequacy and effectiveness of practices and policies and the development of new procedures and policies including the development of user documents and forms.
• Utilizes a high degree of qualitative and quantitative analytical skills in analyzing, evaluating, and improving the efficiency of internal administrative and financial operations.
• Monitors property inspections such as; Real Estate Assessment Center (REAC), and preventive/routine maintenance reports; prepares reports that outline the inspections results and monitors progress of related activities that lead to corrective measures being initiated.
• Ensures compliance to written guidelines, Federal, HUD, State, and local regulations, and DHA policies and procedures.
• Participates in special projects as directed.
• Explains nature of THA programs, procedures and services to clients; maintains absolute confidentiality with sensitive correspondences of work-related issues, client records and DHA information.
• Supports the relationship between THA and the constituent population by demonstrating courteous and cooperative behavior when interacting with clients, visitors, and THA staff.
• Enthusiastically promotes the Executive Director's priorities for the operations of THA.
• Performs other duties as assigned or required.

Knowledge and Skills:

• Knowledge of THA organization, operations, policies and procedures.
• Knowledge of HUD regulations pertaining to various multi- housing programs.
• Knowledge of HUD and THA residential and multi-family building codes, maintenance and health standards, and inspection procedures.
• Knowledge of computer software and hardware applications.
• Knowledge of budget and accounting principles.
• Knowledge of project management methods.
• Knowledge of general statistical and quantitative methods.
• Knowledge of basic principles of record keeping, case files and records management.
• Skill in developing and implementing innovations towards improving the department operations and delivery of services.
• Skill in establishing cooperative working relationships with employees and the general public.
• Skill in operating a personal computer utilizing a variety of business software.
• Skill in effective communication, both verbal and written.
• Skill in interacting with people of different social, economic, and ethnic backgrounds.

MINIMUM QUALIFICATIONS:

• Bachelor's degree in Business, Management, Accounting, Economics, Statistics or related field; OR an equivalent combination of education and experience.
• Valid Florida State Driver's License required.
• Certification in Rent Calculation/Public Housing Occupancy required within one (1) year of appointment.

Email resumes to Dana Green.