To place a Maintenance Request, click here.
Emergency Maintenance: After-hours phone number for emergencies call 850-562-7990.
Maintenance staff is allowed to respond during non-business hours only to true emergency situations. Work order charges may be applied in certain cases. Emergency maintenance work orders are only for repair needs that threaten the life, health, or safety of a resident or could cause extreme damage to the property.
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About Your Maintenance Needs
Our employees will be glad to assist you with any mechanical or equipment failures that occur. Please call 850-562-7990 to report all work orders.
Emergency Work is broken gas, water, and electrical lines. If you smell gas in your apartment, open the doors and windows, check to see if all burners are shut off and leave your apartment. Go to a neighbor's and call for help.
For water leaks or breaks, cut off the water and begin to dry the floor to prevent water damage to walls and floors. For electrical lines down, do not go near the loose wires and keep children away. For no power in the apartment, make sure the power is not out in the entire project area before you take action.
Please report maintenance problems immediately, do not wait until after 5:00 p.m. All repairs are to be made to the apartments by trained personnel from our staff. You must not make any type of repairs. If you find a dripping faucet, clogged drain, etc., please notify the maintenance office immediately, and needed repairs will be made as quickly as possible. You will be required to pay for any damages to your apartment caused by any member of your family or guests.
Extra charges for damages by a willful act of negligence by the resident or any member of his family or guest will be assessed and is collectible in the same manner as rent. Residents are encouraged to take care of their apartments, so it will not be necessary for you to have to pay for damages.
At the Tallahassee Housing Authority (THA), all repairs and service requests should be called into the manager's office at your site.
Pinewood Place / Scattered Site 850.385.9539
Springfield Apartments 850.224.0558
After-Hours Emergency Maintenance 850.562.7990
When repairs are needed due to damage by the resident (or household guest), the resident will be charged a set fee to replace/repair THA property. Maintenance labor charges are included in the price listing; any charges not listed will be calculated at the cost of materials plus labor. Any repairs caused by resident abuse that requires outsourcing to a contractor will be charged to the resident at the contractor's rate.
During Non-Business Hours: Maintenance staff is allowed to respond to true emergencies only.