HCV Program Manager

Position Title: HCV Program Manager
Reports to: Director of Operations
FLSA status: Exempt
Salary: $78,000.00 to $95,930.16 annually

Summary

The primary purpose of this position is to manage Housing Choice Voucher participant certifications through a continuous case management system. The incumbent will ensure that all related procedures and policies are compliant with HUD, state, and local regulations as well as THA HCV Program policies. The employee will also coordinate, develop, implement, and monitor special projects as necessary.

All activities must support the Tallahassee Housing Authority ("THA" or "Authority") mission, strategic goals and objectives.

Essential Duties and Responsibilities

The position duties and responsibilities listed below describe the general nature and scope of work. Other responsibilities, duties and skills may be required and assigned, as needed.

• Manages the work of staff including: assigning, planning, and reviewing work, evaluating work performance and completing performance evaluations, coordinating activities, maintaining standards, allocating personnel, selecting new employees, training, acting on employee problems, and recommending and implementing discipline.
• Creates and updates reports to track subordinate staff workflow and results.
• Completes and ensures efficient processing of HCV certifications; determines participant eligibility as required.
• Processes, enters, and approves assistance payments within predetermined time constraints utilizing specialized housing agency software to expedite accurate disbursement of checks.
• Manages the entire annual re-examination process, including any applicable THA initiatives. Ensures compliance with all specific regulations and measures relating to the HCV Management Assessment Program ("SEMAP") or equivalent HUD measure.
• Organizes, conducts, supervises, and maintains resources necessary for tenant briefing sessions.
• Conducts both on-site and off-site meetings with landlords, real estate companies, associations, and outside agencies for the purpose of recruiting new and retaining existing landlords.
• Reviews and approves landlord rental contracts.
• Conduct Quality Control adhering to THA policies and HUD regulations
• Re-negotiates "rents to owners" and annual adjustment compliance in accordance with HUD regulations and THA policies.
• Promptly resolves issues relating to landlords and participants.
• Completes all applicable paperwork to amend ownership of Section 8 properties.
• Conducts analysis as it pertains to HCVP and Special Programs to determine trends and outcomes.
• Performs other duties as assigned.

Behavioral Competencies

This position requires the incumbent to exhibit the following behavioral skills:

Leadership: Provides direction by clearly and effectively setting course of action for department and subordinates; and manages performance by providing regular feedback and reinforcement to subordinates

Commitment: Sets high standards of performance; pursues aggressive goals and works hard/smart to achieve them; strives for results and success; conveys a sense of urgency and brings issues to closure; and persists despite obstacles and opposition

Customer Service: Meets/exceeds the expectations and requirements of internal and external customers; identifies, understands monitors and measures the needs of both internal and external customers; talks and acts with customers in mind; and recognizes working colleagues as customers

Effective Communication: Ensures important information is passed to those who need to know; conveys necessary information clearly and effectively orally or in writing; demonstrates attention to, and conveys understanding of, the comments and questions of others; and listens effectively

Responsiveness and Accountability: Demonstrates a high level of conscientiousness; holds oneself personally, responsible for one's own work; and does fair share of work

Teamwork: Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; supports everyone's efforts to succeed.

Education and/or Experience

Bachelor's Degree in business administration, public administration, or related field and a minimum of 5 years' experience in public housing management, including 2 years of supervisory experience. An equivalent combination of education and experience may be considered. Must possess a valid Florida driver's license and be insurable under the Authority's plan. Must be a resident of the City of Tallahassee.

Technical Skills

To perform this job successfully, the employee should have strong computer skills (MS Word, Excel, and Outlook). Must have the ability to learn other computer software programs as required by assigned tasks.

The employee must receive a "Pass" rating on all trainings/examinations required for the employee (as identified by the HR Director, HCV Director or designee).

• Probationary Period: Trainings/examinations required during probationary period must be successfully completed having received a "Pass" rating prior to the end of the probationary period. If the employee does not receive a "Pass" rating on the first attempt, they may be afforded one additional attempt to receive a "Pass" rating. Failure to receive a "Pass" rating for any training may result in employment separation.
• General Trainings: Trainings/examinations in Yardi Aspire software identified as required during employment at THA must be completed successfully. The employee must receive a "Pass" rating on any training/examination taken within six (6) months of the training. Failure to receive a "Pass" rating for any training may result in employment separation.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

To perform this job successfully, the employee is frequently required to remain in a stationary position. Daily movements include sitting; standing; operating computers and other office equipment; moving about the office; and attending onsite and offsite meetings. The employee must be able to communicate via email and verbally via telephone. The employee must occasionally transport up to 25 pounds.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Office environment. The noise level in the work environment is usually moderate.